Store Manager - Home Decor & Furnishing

Designation: Store Manager

Location: Mumbai

Job Description/Desired Profile:

Summary:

This role is responsible for managing the P&L and driving sales for the store through efficient store operations, customer service delivery, motivation, and retention of store personnel and adherence to company norms.

Duties and responsibilities

1. Financial:

- To plan and achieve the revenue and profit targets for the store in consultation with the retail head

- To monitor and control expenses through efficient store operations.

- Implement plans to maximize sales while controlling expenses within the budget

2. Customer:

- To ensure setting up the conducive environment at the store to facilitate purchase decisions and provide customer servic-

- To facilitate timely and efficient customer service to create customer delight.

3. Operational:

- To plan to achieve the store level targets along with the team

- To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.

- To implement marketing plans for the store and drive sales promotion initiatives, events for the store

- To monitor sales figures vis- vis forecast and interpret trends to facilitate planning

- To communicate actual store sales to performance budget to all relevant store employees and ensure achievement of targets

- To maintain a competition radar and communicate timely feedback w.r.t product, price, and promotions.

- Constantly innovating methodologies to improve customer footfalls and conversions

4. People Management:

- To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.

- To ensure customer service training is provided to all store employees.

- To ensure timely review and feedback takes place for all store employees

Specifications:

Experience: 8 plus years of retail store experience (apparel, home furnishing and other creative Industries)

Specialized Knowledge/ Skills:

Strong communication and interpersonal skills

Team Player, Team Leader, Well groomed and pleasant