Store Manager

Store Manager

Purpose of Job:

To drive secondary sales growth, ensure customer service and strengthen market presence in the region by effectively managing sub-dealers, Small Projects and retailers, executing sales and marketing activities. The role plays a key part in achieving monthly Secondary Sales targets, maintaining strong distributor relationships, and providing valuable market insights to support business decisions.

Key Responsibilities:

- Account Management: Manage and service existing sub-dealers and customers within the assigned territory to ensure sustained business growth.

- Sales Operations: To achieve the assigned Secondary Sales Target, Appoint new counters, Monitor and follow up on product displays, order placements, Enhance counter share and dispatch schedules.

- Field Visits: Conduct regular visits to sub-dealers, Project customers and retailers to track secondary sales and strengthen market presence.

- Promotional Support: Assist in the implementation of marketing schemes, promotional campaigns and activities and product launches at the ground level.

- Market Intelligence: Collect and report data on market trends, competitor activities, and customer feedback.

- Reporting: Maintain accurate daily reports detailing customer interactions, orders booked, maintain and update project pipeline.

- Logistics Coordination: Liaise with CFA/warehouse teams to ensure timely and accurate delivery of products to customers.

- Customer Service: Address customer complaints or queries promptly and ensure satisfactory resolution.

- Target Achievement: Consistently meet or exceed monthly secondary sales targets as assigned by the Company.

- Ensure BTL activities: Ensure Retail- Dealers proper tiles display / In shop branding & signages, Display boards are in proper position etc.