Store Director - Beauty Brands - Fashion & Luxury

Job opening for a Store Director in a Leading Retail Company at Pune

Job Role: Store Director

Location: Pune

Roles & Responsibilities:

Role Overview:

As a Store Director, you will be responsible for driving business performance across a cluster of stores by monitoring key performance indicators (KPIs), ensuring smooth operations, and delivering outstanding customer experiences. The role demands strong leadership to build and manage high-performing teams, maintain the right inventory levels, and achieve sales and profitability targets.

Key Responsibilities:

- Ensure seamless day-to-day operations across the assigned cluster of stores.

- Manage budgets effectively and ensure cost optimization.

- Drive compliance with SOPs, brand standards, company policies, and legal requirements.

- Implement retail best practices to add value to both store operations and team performance.

- Track, monitor, and review KPIs of store teams to achieve sales and profitability targets.

- Manage and optimize P&L for the cluster to improve profitability.

- Conduct periodic reviews to ensure stores exceed defined goals.

- Generate and analyze performance reports for decision-making.

- Support marketing initiatives by tracking competition, mall activities, and local market trends to identify new business opportunities.

- Maintain optimal stock levels to maximize sales and avoid loss of opportunities.

- Oversee stock replenishment, inventory control, and availability of testers.

- Ensure adherence to visual merchandising standards across stores.

- Champion a "Customer First" approach to service delivery.

- Promptly address and resolve customer concerns to build loyalty.

- Ensure 100% adherence to customer service standards (GGTS).

- Drive initiatives to consistently enhance in-store customer experiences.

- Lead, engage, and motivate a team of Brand Cast Members and Brand Promoters.

- Provide ongoing training and development to improve productivity and performance.

- Foster team-building, morale, and employee engagement.

- Mentor and groom team members for future leadership roles.

Note: Only from Beauty-Fashion industry.