State Head - Retail/Quick-Commerce/Hyper Local Grocery

About the Role

The State Head will architect and scale company's entire operations function-from store setup to 15- minute delivery execution-ensuring seamless delivery, franchise performance, cost controls, and operational governance as we expand aggressively.

Key Responsibilities :-

- Lead rollout of new franchise stores, warehouses, micro- fulfillment centres across target cities.

- Develop standard playbooks for on boarding, training & auditing franchisees.

- Ensure readiness to support expansion to 1,000+ stores within 12 months.

- Design and manage fulfillment network for 15- minute delivery promise.

- Optimize inventory holdings to minimize stock outs and waste.

- Streamline order- to- delivery workflows, including last- mile logistics.

- Define KPIs (order fill rate, delivery time, shrinkage, costs) and build BI dashboards.

- Identify process gaps, lead Lean/Six Sigma initiatives for efficiency gains.

- Continuously iterate to reduce operational costs and maintain service quality.

- Collaborate with Supply Chain, Category, Tech, and Logistics to align operations with growth &inventory strategies.

- Forge and manage partnerships with suppliers, delivery providers, and local vendors.

- Own budgeting, forecasting, P&L for operations segment.

- Ensure compliance with all health, safety, labour regulations.

- Implement cost discipline and operational audits.

- Present weekly/monthly performance reports to C- level and investors.

- Actively participate in strategic planning, expansion roadmap, and fundraising prep.

Qualifications & Experience:-

- MBA or Bachelor's in Operations, Business, Supply Chain or related field

- 7+ years in operations leadership; experience in retail, quick-commerce, or hyper local grocery preferred.

- Proven track record of scaling operations in multi- location setups (e.g. 100- 1000 stores)

- Strong P&L acumen, financial planning, cost management

- Excellent leadership, communication, stakeholder management skills

- Willingness to travel (~40%) to emerging cities