State Head - Customer Service

Candidate should have handled team of 40.

Key Accountabilities:

- Achieving Business Goal and Revenue Targets.

- Hand on experience in Equity Market/Stock Market by handling team of Clusters

Manager/Branch Heads.

- Developing and Implementing Strategic plans to achieve Targets, Forge Strong Relationship with Key Clients and Identify new Business Opportunities.

- Responsible for Hiring, Training and Managing Team.

- Managing Team to Acquire New Relationships.

- Managing and Training Team to Identify Multiple Product requirements of Clients. This must lead to create Cross Sell Opportunities for products like Insurance, MFs, Bonds, FDs, SGBs, etc.

- Enforcing Company's Rules and Regulations. Regulatory Requirement fulfilment must be prime responsibility of State Head.

- Managing Team of Customer Service Executives which should ensure smooth Operation of

- Branches and Customer Satisfaction visiting Branches.

- Ensuring implementation of Compliance Policies in Region.