Startek - Manager - Operations - Key Account Management - eCommerce

Location: Shivajinagar, Bangalore

Process: Key Account Management (E-commerce)

Designation: Manager - Operations

Job Overview:

We are looking for a dynamic and experienced Manager - Operations to manage a team of Key Account
Managers. The role requires driving seller performance on an e-commerce platform through strategic
relationship management, sales enablement, and data-driven insights

Key Responsibilities

- Lead and manage a team of Key Account Managers (KAMs) along with Team Leaders & Assistant
Managers handling e-commerce sellers

- Monitor and drive team performance to achieve sales, revenue, and growth targets

- Analyze seller performance and provide strategic inputs to enhance business outcomes

- Coordinate with internal stakeholders to ensure seamless seller support and resolution

- Conduct regular reviews, coaching, and training sessions for the team

- Maintain team motivation and discipline while ensuring performance benchmarks are met

- Manage dashboards, track KPIs, and generate performance reports using Excel

Desired Candidate Profile:

- Minimum 7 years of experience in KAM (E-commerce) /RE (Relationship Executive) processes OR
Hard Core BPO Sales experience

- Minimum 1 year of Manager - Operations handling a team to drive Sales or Seller Performance

- Proficient in MS Excel and comfortable with data analysis

- Strong communication skills in Hindi and English

- Proven leadership skills with ability to drive results through team

- E-commerce domain experience is added advantage