Standard Chartered - Liability Relationship Manager

Key Responsibilities:

1. Business Development & Portfolio Growth :

- Develop and execute a plan to grow liabilities (CASA, term deposits, current accounts, escrow, salary accounts, etc.) for assigned segments.

- Identify, acquire, and onboard high-value and priority customers through cold calls, referrals, and networking.

- Cross-sell banking products (payments, trade, FX, insurance, cards, digital channels) to deepen wallet share.

- Achieve assigned targets on balances, number of accounts, fee income, and product penetration

2. Relationship Management:

- Act as primary relationship owner for a portfolio of key clients, ensuring regular engagement and proactive service.

- Understand client needs, cash flow patterns, and business models to offer suitable liability and transaction solutions.

- Ensure high levels of customer satisfaction and retention through timely resolution of queries and service issues.

- Build strong internal partnerships with product, operations, and service teams to deliver seamless client experiences.

3. Portfolio Analytics & Planning:

- Analyse portfolio performance (growth, profitability, churn, product mix) and identify opportunities and risks.

- Prepare periodic reports on portfolio performance, pipeline, and market feedback for management.

- Monitor customer behaviour and balances to pre-empt attrition and address early warning signals.

4. Risk, Compliance & Governance:

- Ensure full adherence to KYC/AML, sanctions, and regulatory requirements for all accounts and transactions.

- Maintain high-quality documentation and ensure timely periodic reviews and renewals.

- Adhere to internal policies on conduct, data privacy, and information security.

- Identify and escalate any suspicious or unusual activity in line with bank procedures.