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Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.  - The Team Leader of Client Services is formally aligned with, but independent of the Relationship Manager Team Leaders (RMTL) and the Relationship Managers (RM). Their role is to lead and manage a team of Customer Service Managers (CSM- s) who's role it is to support the Relationship managers and satisfy numerous monitoring and control responsibilities required of staff supporting the sales force. In doing so, the Team Leader of Client Services must drive, implement and promote an effective risk management culture and operational framework.  - Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and the regulations set by RBI  - Improve overall quality of front office CDD and transactional submissions by managing the CSM team in a coherent, cohesive manner and ensuring all staff are trained well on the Bank's CDD procedures.   - Implement initiatives to drive higher levels of standardisation, reduce error rates in new account openings, periodic reviews, Transaction management etc; thus leading to improved turnaround times (TAT).  KEY RESPONSIBILITIES  Support Team Leaders  - Provide guidance, advice and support to TL- s, RM- s, and CSM staff in matters related to Clients, Client services, transactions, account opening and maintenance. Minimise error and rejection rates and ensure effective processing in agreed cycle times.  - Direct and guide RM's and CSM team on all aspects of documentation assembly / completion / management.   Supervise team of direct reports (CSM- s)  - As part of the COO organisation managing a CSM team ensuring enhancement of general risk management and compliance culture within the business. This includes communications and other initiatives to ensure the appropriate risk-awareness, mindset and behaviour of staff.  - Manage the CSM team and their daily tasks. The RHSC retains supervisory control and decision making over all activities of the CSM team.  - Enforce a consistent level of standardisation across the CSM's leading to maximised productivity and improved efficiencies across all activities  - Undertake and / or coordinate periodic business monitoring (self-assessment) activities, escalating issues (e.g. daily reviews or monitoring shortfalls) to COO / Business Head. Follow up on exceptional / unreconciled items / STRs etc.   - Work with Learning personnel to coordinate and, on occasion, deliver required training initiatives (e.g. new products, policies, processes)  - Participate in ad hoc projects assigned by the HCS or COO or Head of Business when required  - Designated Client Complaints Handler. Conduct investigation and coordinate with relevant parties to ensure timely resolution and root cause analysis. Escalate immediately as and when required.  KEY MEASURABLES  - Improved levels of standardisation in relevant processes.  - Meet minimum Turn Around Time (TAT) metrics (new client account on-boarding, Periodic Reviews, etc.)  - Satisfactory results on any audits or Compliance Monitoring Reviews undertaken.  - Timely communication to front office staff of changes to relevant policies, procedures, control objectives  - Timely reporting and escalation of significant risk exposures (operational, transactional, KYC / CDD, credit, etc.)  Knowledge / Skills / Experience Required:  - General Banking experience, preferably in a Private Bank/Wealth Management Client Service role  - Solid knowledge of banking practices and associated regulatory requirements  - Solid knowledge of and adherence to the company's policies and procedures  - Strong verbal and written communication skills  - Ability to work under pressure and meet tight deadlines  - Self Motivated and Team player  - Eagerness to learn all roles within the whole team  - Ability to work with Relationship Management team, operations, compliance etc. focusing on working as - one bank-   - Good understanding of the how the global financial and investment markets operate  - Good understanding of SCB Private Bank products  Working Relationships  - External clients  - Client Advisors  - Investment advisors  - Manager Client Service  - Compliance  - Operations  - Risk  - CAR  - Control and Supervision

Mumbai

Standard Chartered Bank - Team Leader - Client Services - West - Private Banking 

Job Description for Standard Chartered Bank - Team Leader - Client Services - West - Private Banking  in Scope International in  Mumbai for (7-12) years of experience. Apply Now!

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