ROLE: Branch Manager, Band 6  ROLES AND RESPONSIBILITIES :  SALES OBJECTIVES :  - Maximize sales performance to achieve the sales target of the Branch for:  - Liability products [Current /Savings /Term deposits]  - Investment services  - Credit Cards  - Demat  - Ensure effective Relationship Management by monitoring the movement of the top customers of the branch  - Minimize value and number attrition of the top quartile of customers of the branch.   - Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.  - Implement cross-sell programmes for mortgages, auto, and personal / professional loans and future CB products.  - Provide support for new product launches, and champion new sales initiatives  - Devise and implement a customer acquisition and retention programme  - Nurture and upgrade the existing customer portfolio to Excel and Priority Banking  CUSTOMER SERVICE :  - Ensure all branch processes are followed as per laid down guidelines  - Monitor CSS ratings and ensure continuous improvement if below bench-mark  - Achieve good SQ audit ratings  - Monitor and track transaction volumes and ensure effective transaction migration to non branch channels  - Ensure PFC and teller productivity are at optimum levels  OPERATIONS AND COMPLIANCE :  - Ensure minimum grading of 2 in all internal/RBI/MESA audits conducted at the branch  - Ensure compliance to all Operations health documents like KCD/KRI/OPS manual  - Ensure timely and accurate preparation of all returns both internal and statutory for sales and service  - Ensure smooth functioning of locker operations, where available  REVENUE AND COST MANAGEMENT :  - Lead revenue generation and profitable growth by focusing on:  - Improved deposit mix comprising Current and Savings accounts  - Waiver Tracking and Management  - Non-funds based income  - Ensure various costs are managed within budgets  CHANGE MANAGEMENT :  - Implement change initiatives in the areas of:  - Branch space rationalization  - Transaction migration  - Systems implementation  - Process Re-engineering  - Premises reconfiguration  PEOPLE MANAGEMENT :  - Ensure branch staff work as a cohesive motivated and top performing sales and service team  - Achieve high employee satisfaction and retention of good performers  - Identify and address training needs of staff on an on-going basis.  SEGMENT OWNERSHIP :  - Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages)  - Jointly own the delivery of segment / product (PRB/ NR/ SME / Mortgages) targets with the segment associate directors  OTHERS :  - Premises management in areas of merchandising, housekeeping as well as store management

Chennai

Standard Chartered Bank - Branch Manager 

Standard Chartered Bank - Branch Manager  ,Job Description for Standard Chartered Bank - Branch Manager  in Standard Chartered Finance Private Limited in  Chennai for (12-16) years of experience. Apply Now!

Job Description for Standard Chartered Bank - Branch Manager  in Standard Chartered Finance Private Limited in  Chennai for (12-16) years of experience. Apply Now!