About SquadStack:

- SquadStack is on a mission to transform the $450B global customer experience market. We're building an AI-native, vertically integrated platform that combines AI agents, human agents, software and deep workflow orchestration to deliver sales & cx services-as-software at scale.

- If you're excited about building products at the frontier of AI, voice, and platform abstraction-this is your playground

Role Overview:

- We're looking for a Product Manager who's equal parts strategist, builder, and visionary-someone who wants to shape the future of AI in customer experience. In this role, you'll lead the development of our Voice AI platform and the go-to-market for our agentic voice AI

- This is a high-ownership, zero-to-one opportunity to define product strategy, scale infrastructure, and empower developers and businesses to build with SquadStack's AI capabilities.

What you'll be doing:

Product Strategy & Vision:

- Define and lead the roadmap for our Voice AI platform, aligning product initiatives with the company vision.

- Work with leadership to translate abstract ideas into product strategy and modular platform offerings.

- Stay ahead of trends in LLMs, agentic workflows, voice AI, and platform ecosystems.

Product Development & Execution:

- Collaborate with engineering, design, and data science to ship high-quality, high-leverage products.

- Translate user needs into APIs, SDKs, and platform components that external teams can build on.

- Lead the product lifecycle end-to-end-from problem discovery to post-launch iteration.

Go-to-Market & Ecosystem Building:

- Design a thoughtful GTM strategy with business teams: pricing, positioning, self-serve onboarding, and documentation.

- Work closely with sales, marketing, and success to drive adoption across enterprises and SMEs.

- Gather feedback from early adopters, devs, and internal users to iterate fast.

Stakeholder Management:

- Serve as the product bridge across internal teams (infra, sales, CX ops)

- Evangelise platform thinking across the company-driving clarity on where we build vs expose.

What We Want:

Required:

- 7-8 years of experience in product management, preferably in AI, SaaS, or PaaS.

- Ex-Engineers or Technical/ Data Background (but now product-focused)

- Understand AI-native or workflow orchestration products

- Have worked on extensible platforms or developer products

- Can marry infra thinking with product-led GTM, and build for both enterprise and SME/long-tail devs

- Clear, compelling communication-can explain complex concepts to both engineers and execs.

Preferred:

- Hands-on experience building or launching PaaS or workflow automation tools.

- Founder or early-stage startup experience-bias for action and clarity under chaos.

- Exposure to LLM tooling, voice AI, or agentic workflows.