SquadStack - HR Business Partner

Description:

About the job

Job Summary

We are looking for a proactive and people-focused HR Business Partner (HRBP) to support our BPO operations team.

- This role is key to driving engagement, performance, and employee experience in a fast-paced, high-volume environment.

- You will work closely with business leaders and employees to build a culture of trust, motivation, and continuous improvement.

Responsibilities

- Partner with business and operations leaders to understand team dynamics and drive people strategies aligned with business goals.

- Provide end-to-end support across the employee lifecycle from onboarding and engagement to retention and growth.

- Act as the primary HR point of contact for BPO employees, addressing queries, grievances, and escalations effectively.

- Support managers with performance management, goal setting, and feedback discussions.

- Analyze attrition and workforce trends to design targeted retention interventions and people initiatives.

- Design and execute employee engagement initiatives, R&R programs, and team events to foster motivation and belonging.

- Support onboarding and role readiness for new hires to ensure a smooth transition into the organization.

- Promote company culture, policies, and compliance awareness across all levels of the BPO function.

- Partner with internal stakeholders to ensure timely communication and implementation of HR programs.

Requirements

- Education: Bachelors degree in Human Resources, Business Administration, or a related field (Masters preferred).

- Experience: 35 years of HR experience, with at least 2+ years as an HRBP in a BPO or contact center environment.

- Proven experience in employee engagement, R&R, onboarding, and people operations.

- Strong interpersonal and stakeholder management skills with the ability to build trust across teams.

- Analytical mindset with the ability to interpret people data and recommend actionable insights.

- Excellent communication and problem-solving skills.

Logistics

- Compensation: Competitive!

- Joining: ASAP!

- Location: Noida

Why should you consider us seriously?

- We believe that long-term, people over product and profits, prioritize culture over everything else.

- See Glassdoor reviews.

- We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)

- Freedom and Responsibility

- Entrepreneurial Team

- Exponential Growth

- Healthcare (Physical & Mental Wellness)