About Sprinklr: Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr is currently looking out for people like you who can add immense value to our organization. Your profile really stands out and we would love to get in touch with you to get to know you better. Title: Implementation Consultant/Lead Implementation Consultant Experience Required: 5-12 years Job Description Summary: The Product Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-case, industry, and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Job Description: As an Implementation Consultant, you will: - Serve as the technical voice of the customer and advocate for your clients' needs when escalating product issues. - Configure the Sprinklr product for various brands and industries following high standards of delivery and quality. - Constant learning and collaborating with the team to develop best practices on product configuration. - Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption. - Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping. This includes: - Provide social insights and recommendations to support clients' business practices. - Design and configure the appropriate Sprinklr solution to meet all requirements based on the best practices and client's custom needs, adhering to primary business use cases and platform functionality. - Perform health checks of existing customers in need of platforms upgrades and suggest solutions based on best partners and client needs. - Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions. - Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur. - Provide consulting advise to clients about Sprinklr platforms during different phases of projects. Required Skills: - Strong analytical and problem-solving skills - Excellent communication skills - both written and verbal - A drive to dig into the details of the system or process to solve customer problems. - Desire and ability to rapidly learn a wide variety of new technical skills. - Self-motivated, takes initiatives, and assumes ownership. - Ability to work in a highly collaborative and fast-paced environment. - Enthusiastic professional with a focus on customer success. - Excellent listening skills to fully understand the customer value requirements. - Passion for solving client challenges and commitment to client delight - Strong customer handling skills and willingness to serve customer across various time zones. - Customer obsessed mindset to deliver value, able to adapt, and operate effectively in ambiguous or rapidly changing environment. - Capable to work effectively under tight deadlines and juggle several assignments simultaneously. Why you should Join Sprinklr: - We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences are excellent at every touchpoint. This is how we all make the world more social together. - We invest in our people : Sprinklrites passionately, genuinely care about seeing one another succeeds in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together. - We believe in our product : Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, giving our employees the opportunity to work closely alongside them.

Gurgaon/Gurugram

Bangalore

Sprinklr - Implementation Consultant/Lead Implementation Consultant - CCaaS/SaaS Segment 

Job Description for Sprinklr - Implementation Consultant/Lead Implementation Consultant - CCaaS/SaaS Segment  in SPRINKLR INDIA PRIVATE LIMITED in  Gurgaon/Gurugram Bangalore for (5-12) years of experience. Apply Now!