Role Overview

The Head - Scientific Services will lead the strategic development and operational delivery of Springer Healthcare India's Medical Communications Services business.

- This role requires a dynamic leader with a strong entrepreneurial mindset, deep expertise in MedComms, strong commercial acumen and the ability to build and scale a high-performing team.

- The ideal candidate will combine hands-on execution with strategic vision, leveraging industry networks, driving service innovation, and engaging with clients to deliver strategic value across the pharmaceutical, biotech, and medical device industries.

Key Responsibilities

Business Leadership:

- Define and execute the strategy for Medical Communications Services in India.

- Drive P&L accountability, revenue growth, and profitability for the Services division.

Team Management:

- Build, mentor, and lead a large, multidisciplinary team (medical writers, account managers, digital specialists).

- Foster a culture of collaboration, innovation, and client-centricity.

Client Engagement & Networking:

- Develop and maintain strong relationships with senior stakeholders in pharma and healthcare.

- Act as a trusted advisor to clients, providing strategic counsel on medical communications and digital engagement.

Service Innovation:

- Expand service offerings across medical education, scientific content, digital solutions, and omnichannel engagement.

- Ensure integration of cutting-edge digital tools and platforms in service delivery.

Operational Excellence

- Ensure delivery of high-quality, compliant, and scientifically accurate content and services.

- Implement scalable processes and KPIs to monitor performance and client satisfaction.

Collaboration & Integration

- Work closely with the Reprints/Curated Content team to ensure synergy and cross-sell opportunities.

- Collaborate with global Springer Healthcare teams to leverage best practices and global capabilities.

Required Experience & Skills:

Experience:

- 15+ years in medical communications or healthcare marketing, with at least 5 years in a senior leadership role.

- Proven track record of scaling MedComms services within an agency or healthcare communications environment.

- Experience managing large teams and complex projects across multiple therapy areas.

Expertise:

- Deep understanding of Medical Affairs, scientific communications, and regulatory requirements.

- Strong digital acumen, including experience with omnichannel strategies and digital engagement platforms.

Leadership & Networking:

- Well-networked within the pharmaceutical and healthcare industry in India.

- Demonstrated ability to engage in strategic conversations with Medaffairs team.

Mindset:

- Entrepreneurial, hands-on, and results-driven with a passion for innovation and client success.

Qualifications - Master's degree in business, Life Sciences, or a related field