Speciality Restaurants - Chief Business Officer - QSR Vertical

Job Title: Chief Business Officer QSR Vertical

Experience Required: 15 - 20 years (with 23 years in senior leadership managing multi-location operations)

Key Responsibilities (KRA):

- Oversee end-to-end business operations, including brand positioning, marketing, supply chain, and customer experience.

- Manage P&L responsibility, ensuring revenue growth, cost optimization, and overall profitability.

- Lead innovation in product offerings, formats, and service models to align with evolving customer preferences.

- Build, mentor, and manage high-performing teams across operations, marketing, and support functions.

- Ensure operational excellence with strict adherence to compliance, quality, and service standards.

- Establish and nurture strategic partnerships to support business growth and market penetration.

- Conduct market research to identify new opportunities, consumer insights, and competitive benchmarks.

- Collaborate with the Board/Managing Director to shape long-term business strategy and growth roadmap.

- Champion a culture of performance, accountability, and continuous improvement across the vertical.

Core Skills & Requirements:

- Strong business acumen with demonstrated ability to manage multi-city operations and large teams.

- Deep understanding of QSR operations, supply chain, franchising, and customer engagement.

- Excellent strategic thinking, problem-solving, and decision-making capabilities.

- Strong financial management skills with prior experience handling P&L.

- Exceptional leadership, people management, and organizational development abilities.

- Proven track record in driving innovation and building strong, sustainable brands.

- Ability to thrive in a fast-paced, dynamic environment with ambitious growth targets.

- Outstanding communication, negotiation, and stakeholder management skills.