Speciality Restaurants - Assistant Manager - Housekeeping

Description:

Job Title: Assistant Manager Housekeeping

Location: Mumbai / Pune

Experience: 3 to 5 Years

Employment Type: Full-Time | On-site

Role Summary:

The Assistant Manager Housekeeping is responsible for overseeing daily housekeeping operations to ensure high standards of cleanliness, hygiene, and guest satisfaction. The role involves supervising housekeeping staff, managing laundry services, ensuring compliance with safety and operational standards, and supporting training and workforce planning within hospitality or facility environments.

Key Responsibilities:

- Oversee daily housekeeping operations across guest rooms, public areas, and back-of-house areas

- Supervise and schedule housekeeping staff to ensure optimal coverage and productivity

- Ensure cleanliness, hygiene, and maintenance standards are consistently met

- Manage laundry operations including linen control and inventory

- Conduct regular inspections and address quality gaps promptly

- Train, onboard, and support development of housekeeping staff

- Assist in hiring and performance management of team members

- Ensure adherence to safety, health, and operational guidelines

- Handle guest feedback and resolve housekeeping-related issues professionally

- Coordinate with maintenance and front office teams for seamless operations

Key Result Areas (KRAs):

- Cleanliness and hygiene audit scores

- Guest satisfaction and service quality metrics

- Staff productivity and attendance adherence

- Laundry efficiency and linen inventory control

- Compliance with safety and operational standards

- Reduction in complaints and rework

- Training effectiveness and staff retention

Required Skill Sets:

- Strong supervisory and people management skills

- Knowledge of housekeeping operations and laundry management

- Attention to detail and quality orientation

- Customer service and problem-resolution skills

- Effective communication and coordination abilities

- Ability to train, motivate, and lead teams

- Basic knowledge of housekeeping equipment and chemicals

- Time management and operational planning skills

Qualifications:

- Degree, diploma, or masters in Hospitality Management or related field preferred

- 3 to 5 years of relevant experience in housekeeping or facilities management

- Prior experience in hotels, hospitals, or large facilities is an advantage