Specialist - Transfer Agency - Financial Services

Position: Specialist - Transfer Agency

Location: Maharashtra, India

Experience: 2 4 years

Job Type: Full-time / Permanent

Key Responsibilities:

Investor Transaction Processing:

- Process a wide range of investor transactions accurately and efficiently, including subscriptions, redemptions, switches, and transfers of fund units/shares.

- Ensure all transactions comply with fund prospectuses, regulatory requirements, and internal policies.

Investor Record Management:

- Maintain accurate and up-to-date investor records, including personal details, contact information, bank details, and investment history.

- Handle changes to investor static data and ensure data integrity within the transfer agency system.

AML/KYC Compliance:

- Conduct thorough Anti-Money Laundering (AML) and Know Your Customer (KYC) checks on new and existing investors.

- Ensure all necessary documentation is obtained and verified for compliance purposes.

- Escalate suspicious activity as per defined procedures.

Client & Stakeholder Communication:

- Respond promptly and professionally to investor inquiries, dealing with requests received via phone, email, or written correspondence.

- Liaise effectively with internal departments (e.g., Fund Accounting, Compliance, Sales) and external parties (e.g., fund managers, distributors) to resolve queries and ensure smooth operations.

Reporting & Reconciliation:

- Assist in preparing various reports related to investor transactions, holdings, and compliance.

- Support reconciliation activities between bank statements and system records.

Issue Resolution & Process Improvement:

- Identify and investigate discrepancies or issues related to investor transactions and records, implementing effective solutions.

- Contribute to the continuous improvement of Transfer Agency processes and procedures to enhance efficiency, accuracy, and client service.

Risk & Controls:

- Adhere to all internal controls and operational procedures to mitigate risks associated with investor transactions and data management.

- Understand and comply with relevant regulatory requirements (e.g., SEBI regulations for Mutual Funds/AIFs).

Requirements:

- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

- 2-4 years of direct experience in Transfer Agency operations within the financial services industry (e.g., mutual funds, alternative investments, asset management).

- Strong understanding of investor transaction processing (subscriptions, redemptions, switches) and investor recordkeeping.

- Knowledge of AML/KYC regulations and compliance requirements in the financial sector.

- Excellent attention to detail and accuracy in data entry and processing.

- Strong verbal and written communication skills, with a professional and client-centric approach.

- Ability to work effectively under pressure and manage multiple tasks in a deadline-driven environment.

- Proficiency in Microsoft Office Suite, especially Excel.

- Familiarity with transfer agency software/systems is a significant plus.

Preferred Qualifications:

- Experience with specific transfer agency platforms.

- Certifications related to financial markets or mutual funds.