Specialist - Key Account Management - Logistics Firm

Designation: Key Account Management

Location: Ahmedabad

Experience Range: 2+ Years

Key Responsibilities

- Client Relationship Management

- Act as the primary point of contact for assigned key clients.

- Build and maintain long-term, trusted relationships with decision-makers at client organizations.

- Ensure timely communication, problem resolution, and proactive updates on shipments.

- Conduct regular business review meetings with clients to assess satisfaction and identify opportunities.

- Business Development from Existing Clients

- Drive revenue growth from assigned accounts through upselling additional services apart from ocean freight (customs clearance, warehousing, last-mile delivery).

- Meet or exceed account growth and retention targets.

- Track, analyse, and report account performance against agreed KPIs.

- Operational Coordination

- Work closely with operations, pricing, and customer service teams to ensure high service quality.

- Monitor shipment execution and resolve any service failures or bottlenecks promptly.

- Ensure compliance with clients SOPs, contractual agreements, and internal processes.

- Market & Client Insights

- Keep updated on global and regional trade trends, competitor activities, and customer supply chain strategies.

- Provide feedback to management on customer requirements, market opportunities, and potential service enhancements.

- Reporting & Documentation

- Maintain updated client records, sales pipeline, and activity reports in CRM systems.

- Prepare and present monthly/quarterly reports on client performance and growth.

Key Requirements

- Strong knowledge of international freight forwarding.

- Excellent communication, negotiation, and relationship-building skills.

- Strong problem-solving ability and customer-centric mindset.

- Proficiency in MS Office and CRM tools.

Perks & Benefits:

- Work from home

Company Profile:

Client is a digital freight forwarding startup founded in February 2022, focused on streamlining cross-border logistics for Full Container Load (FCL) shipments from India to the USA. Leveraging proprietary tech and workflow automation, Client offers end-to-end shipping solutions from warehouse pickup in India to doorstep delivery in the USA.

Key services include customs clearance, warehousing (with 50+ global locations), fulfillment, and Amazon FBA support. Founded by alumni of ISB, IIM, and IITs, Client is headquartered in New Delhi with offices in Chennai and Tracy, California.