Soulflower - Assistant Manager - eCommerce

Location: Marol.

Report to: Key Account Manager.

Working days: Mon to Sat (full 6 days).

Job Summary:.

We are looking for a dynamic and detail-oriented Assistant Manager E-commerce to manage and grow our online business across both domestic and cross-border platforms.

The ideal candidate will have hands-on experience in online marketplace operations, digital merchandising, inventory planning, and cross-functional coordination to ensure seamless execution and customer satisfaction.

Key Responsibilities:

Platform Management (Domestic & International):

- Manage day-to-day operations across e-commerce platforms such as Amazon, Flipkart, Myntra, Nykaa (Domestic), and Amazon Global, Noon, etc.

- (Cross-border).

- Upload and optimize product listings, monitor pricing, promotions, and competitor activity.

- Coordinate with internal teams and platform partners for smooth onboarding, promotions, and issue resolution.

Sales & Revenue Growth:

- Work towards achieving sales targets by driving growth across e-commerce platforms.

- Analyze sales data, identify trends, and propose strategies to increase conversion and basket size.

- Implement promotional campaigns and measure ROI for different channels and geographies.

Inventory & Supply Chain Coordination:

- Work closely with the warehouse and supply chain team to ensure stock availability and timely dispatch.

- Maintain optimal inventory levels on domestic and international platforms.

- Coordinate with logistics partners for smooth cross-border order fulfillment, customs clearance, and returns management.

Marketing & Merchandising:

- Collaborate with the digital marketing team for platform-based ads (Amazon Ads, Flipkart Ads, etc.

- Ensure high-quality visual and content standards for product pages.

- Monitor customer reviews and ratings to improve product listings and service quality.

Reporting & Analytics:

- Prepare and present weekly/monthly performance reports.

- Track KPIs including GMV, AOV, conversion rate, return rate, and customer feedback.

- Provide actionable insights to management to support strategic decisions.

Qualifications & Experience:

- Bachelors/Masters degree in Business, Marketing, or related field.

- 35 years of relevant experience in e-commerce (domestic and/or cross-border).

- Familiarity with tools like Amazon Seller Central, Flipkart Seller Hub, Shopify, ChannelAdvisor, or other OMS/PIM tools.

- Understanding of cross-border commerce regulations, logistics, and payment systems.

Key Skills:

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal abilities.

- Proficiency in MS Excel, data analytics, and dashboarding tools.

- Self-starter with the ability to multitask and manage time effectively.

Preferred:

- Experience with global marketplaces (Amazon Global, Noon, etc.

- Knowledge of digital advertising platforms (AMS, Sponsored Ads, etc.