Sonny's Direct - Business Applications Manager - Global Capability Center

Position Title: Business Applications Manager - GCC India

Position Summary:

- The Business Applications Manager (GCC India) is responsible for leading the India-based global capability center (GCC) team supporting enterprise applications, digital platforms, and business technology services.

- This role oversees functional and technical delivery across SAP, Salesforce, ecommerce, data analytics, and internal collaboration tools (e.g., SharePoint).

- The Manager ensures systems stability, drives enhancement initiatives, supports global projects, and leads a cross-functional team of analysts, developers, and technical staff.

Key Responsibilities:

Manage day-to-day operations and delivery for the India-based team supporting:

- SAP Center of Excellence (functional and technical)

- Salesforce (Sales Cloud, Service Cloud, Field Service)

- Ecommerce integration and application support

- Cybersecurity analyst (supporting enterprise InfoSec)

- SharePoint/intranet developer

- Data engineers and data analysts

- Linux administrators and cloud platform support

- Provide leadership, mentorship, and performance management for the team

- Collaborate with U.S.-based IT leaders and business stakeholders to align priorities and deliver projects

- Oversee support and minor enhancements for business-critical applications across finance, sales, service, supply chain, and HR

- Ensure adherence to change control, system documentation, and support best practices

- Monitor team KPIs and ensure high system availability and responsiveness to incidents

- Support hiring, training, and capability building for the India-based applications team

- Align with global enterprise architecture, cybersecurity, and data standards

Qualifications:

Required:

- Bachelor's Degree in Engineering, Information Technology, or related field

- 10+ years of experience in enterprise applications or IT delivery roles

- 5+ years managing cross-functional technology teams

- Proven track record of managing SAP ECC/S/4HANA environments

- Experience managing Salesforce support teams and application owners

- Exposure to ecommerce systems, cloud environments (preferably Azure), and data
analytics platforms

- Experience coordinating with U.S. based/global teams and supporting distributed business
operations

Preferred:

- Prior experience in a Global Capability Center (GCC) or shared services center

- Experience with Power BI, Databricks, Azure Data Factory, or similar tools

- Understanding of cybersecurity controls and frameworks

- Prior experience supporting manufacturing, distribution, or industrial sectors