Description :

About The Organization :

- The Industrial sector is the most extensive in our portfolio, comprising 9 companies serving distributors, manufacturers, and field service organizations.

- From B2B e-commerce and CRM to logistics, dispatch, field service management, and pricing optimization, these products power critical operations for industrial enterprises across North America.

- Our GCC drives backlog execution, AI adoption, and product delivery across this high-complexity sector.

About The Role :

Product Owner Industrial is the tactical engine for the Industrial sector.

- This role focuses on translating complex industrial workflows - shipping logistics, distributor CRM, and field service management into actionable development tasks that empower industrial distributors and field technicians.

- You will own execution across areas such as CRM/sales analytics, B2B e-commerce, field service management, logistics/fleet/dispatch), HVAC workflows, pricing optimization, and industrial CRM.

SECTOR SCOPE.

Industrial : Managing field service management platforms, pricing optimization tools, shipping and distribution logistics, and industrial-specific e-commerce solutions.

Key Responsibilities :

- Industrial Workflow Translation : Digitize manual processes in shipping, distribution, and field technician coordination into clear, implementable user stories with robust acceptance criteria.

- Feature Prioritization : Work with company leads to prioritize field-first features that solve immediate pain points for technicians, warehouse managers, and distributors.

- Reliability Engineering : Ensure technical updates maintain the high uptime and reliability standards required in industrial environments; define non-functional requirements for performance and scalability.

- Sprint Operations : Lead all agile ceremonies across Industrial product teams planning, grooming, review, and retrospectives; manage inter-team dependencies and release timelines.

- Customer Proximity : Engage with field technicians, dispatchers, and pricing analysts to keep backlog priorities grounded in real operational needs.

- AI & Automation : Identify and scope AI-driven opportunities - predictive dispatch, smart pricing, automated field reporting - aligned with sector strategy.

CORE TECHNICAL COMPETENCIES :

- Industrial Workflow Mapping: Expertise in documenting and digitizing complex manual distribution and shipping processes into software requirements.

- Field Service Coordination: Technical understanding of mobile field service application requirements, including offline capabilities.

- Distributor CRM Architecture: Experience with data structures and CRM workflows specific to industrial distribution hubs.

- Cross-functional Coordination: Bridging the gap between field technicians, back-office distribution hubs, and engineering teams.

- Agile Backlog Grooming: High proficiency in maintaining a prioritized, high-velocity backlog in a diverse and complex technical environment.

What You Bring :

- 6- 8 years of experience as a Product Owner in enterprise or industrial B2B SaaS.

- Strong domain familiarity with at least one of: distribution, field service management, logistics, B2B e-commerce, or industrial CRM.

- Proven ability to manage large, complex backlogs across multiple products or modules simultaneously.

- Agile/Scrum certification preferred; proficiency in Jira or Azure DevOps.

- Experience with ERP/CRM integrations and API-driven enterprise architectures.