Solinas - Operations Manager

About:

Own and enhance service delivery frameworks across consulting support functions

- Monitor and improve delivery KPIs such as SLA adherence, turnaround time, and quality metrics

- Partner with delivery leads to identify performance gaps and implement corrective actions

- Drive client-centricity and operational agility across service lines

Process Mapping & Optimization:

- Lead detailed process diagnostics using SIPOC, swimlane diagrams, and value stream mapping

- Identify inefficiencies, redundancies, and automation opportunities across delivery workflows

- Standardize and document best-in-class processes for scalability and compliance

Technology Enablement:

- Partner with digital teams to implement automation solutions (e., RPA, low-code platforms, workflow orchestration)

- Leadership: Inspiring and motivating teams, fostering a positive work environment, and setting clear performance expectations.

- Communication and Stakeholder Management: Excelling in verbal and written communication to effectively interact with stakeholders at all levels, actively listening to client requirements, and conveying information clearly.

- Problem-Solving and Decision-Making: Strong analytical skills to identify problems early and develop effective solutions while considering potential impacts on stakeholders and project outcomes.

- Customer Focus: Prioritizing customer satisfaction, actively seeking feedback, and continuously refining service offerings to meet evolving demands.

- Adaptability and Resilience: Embracing change, adapting to shifting project requirements, and maintaining momentum even in challenging situations.

- Continuous Improvement: A commitment to continuous learning and staying informed about the latest trends, tools, and methodologies in service management.

- Teamwork and Collaboration: Working effectively in collaboration with team members and stakeholders to achieve shared goals