Solinas - Operations Manager

- Developing and implementing strategic plans to enhance productivity, quality, and customer service standards.

- Client Management - Ensures Service Delivery where all projects are green on all KPIs and SLAs.

- Establish and support account management process, ensuring client needs are met and expectations exceeded.

- Identify potential operational risks and implement strategies to mitigate them.

- Increases the efficiency of existing processes and procedures to enhance the performance of the team.

- Monitor and report on operational performance, identifying areas of improvement and implementing necessary changes.

- Coach and develop staff for future growth.

- Continuous personal growth and development are critical to managerial and organizational success

Required Skills:

- Good understanding of different aspects of outsourcing business - Operations, QA, Training, MIS.

- Excellent English communication skills, both written and verbal.

- Excellent knowledge of process improvement methodologies - preferably Lean, Six Sigma - Yellow/Green Belt.

- Conflict management - ensuring that issues are addressed promptly and professionally to maintain positive relationships and foster collaboration.

- Demonstrated ability to drive process improvements and operational efficiencies.

- Strong client management skills with a focus on customer satisfaction.

Additional/Preferred Skills:

- Experience and understanding of travel or tour operator business