Role Overview:

We are looking for a highly driven Program Manager to lead cross-functional initiatives that bridge Sales, Product, Engineering, and Operations.

This role will be responsible for driving product and process initiatives from concept to scale, optimizing pre-sales to handover workflows, and ensuring strong adoption and performance across teams through data-driven execution.

Key Responsibilities:

Cross-functional Stakeholder Management:

- Act as the primary liaison between Sales, Product, Revenue Design, Engineering, and Operations teams to gather, align, and prioritize requirements.

- Facilitate requirement grooming sessions, alignment workshops, and roadmap discussions to ensure shared clarity and timely execution.

- Resolve priority conflicts by balancing business impact, customer needs, and technical feasibility.

Process Optimization & Problem Solving:

- Analyze pre-sales, sales, and handover workflows to identify inefficiencies, gaps, and manual dependencies.

- Apply structured problem-solving approaches (root cause analysis, impact vs. effort analysis) to design scalable solutions.

- Lead process re-engineering initiatives to improve productivity, reduce cycle time, and enhance customer experience.

Business Requirement Documentation & Impact Analysis:

- Conduct impact assessments for every product or process change across systems, teams, and KPIs.

- Translate business needs into comprehensive Business Requirement Documents (BRDs) including use cases, workflows, acceptance criteria, and success metrics.

- Partner with Product and Engineering teams through solution design, development, and UAT.

Proof of Concept (PoC) & Pilot Execution:

- Design and lead PoCs and pilot programs for new product features and process initiatives.

- Define pilot scope, success metrics, and structured feedback loops.

- Analyze pilot outcomes and refine solutions before full-scale rollout.

Product & Feature Rollout Management:

- Drive end-to-end rollout of new product features and platforms (e.g., SC App, Lighthouse, Field Force tools, One View dashboards).

- Work with enablement and training teams to ensure smooth adoption across Sales, Operations, and Field teams.

- Create rollout plans, communication strategies, SOPs, and user guides to support change management.

Performance Monitoring & Continuous Improvement:

- Track product and program performance against defined KPIs.

- Build dashboards and reports to monitor adoption, efficiency gains, and business outcomes.

- Identify bottlenecks, risks, and underperformance, and implement corrective actions.

Required Skills & Qualifications:

- 4-8 years of experience in Product Operations, Program Management, Business Operations, or similar cross-functional roles.

- Strong experience working with Sales, Product, Engineering, and Operations teams.

- Expertise in process optimization, problem solving, and stakeholder management.

- Proficiency in creating BRDs, use cases, workflows, and impact assessments.

- Experience managing PoCs, pilots, and large-scale rollouts.

- Strong analytical skills with experience building dashboards and tracking KPIs.

- Excellent communication and documentation skills.

Preferred Qualifications:

- Experience in B2B / SaaS / Tech-enabled environments.

- Familiarity with CRM, field force tools, and sales enablement platforms.

- Exposure to change management and training/enablement initiatives.

What Success Looks Like:

- Improved pre-sales to handover efficiency and reduced cycle time.

- High adoption of new product features across Sales and Field teams.

- Clear documentation and alignment across stakeholders.

- Measurable improvements in productivity, process efficiency, and customer