Key Responsibilities:

- Lead and scale end-to-end operations across multiple locations to support business growth and expansion.

- Develop and execute operational strategies that improve productivity, quality, safety, and customer satisfaction.

- Build, mentor, and lead high-performing operations teams, including direct managers and large field teams.

- Drive operational excellence by establishing standardized processes, governance frameworks, and performance metrics.

- Manage large-scale operations while ensuring adherence to quality standards, safety protocols, and service-level agreements (SLA's).

- Monitor operational KPI's and OKR's, identify improvement opportunities, and implement data-driven solutions.

- Lead continuous process improvement initiatives by leveraging technology and automation.

- Collaborate with Product, Sales, Supply Chain, Customer Success, and Leadership teams to improve operational efficiency.

- Manage vendor networks and cross-functional stakeholders to ensure seamless project execution.

- Drive organizational change, operational scalability, and execution excellence in a fast-paced environment.

- Foster a culture of accountability, ownership, collaboration, and continuous learning.

Required Skills & Experience:

- 10-12 years of experience in Operations Management with leadership responsibility.

- Proven experience managing large operations teams, including 6-9 direct reports and 100+ indirect team members.

- Strong expertise in Operations Strategy, Operational Excellence, Business Process Improvement, Multi-site Operations, Team Leadership, and Program & Project Management.

- Experience leading operations in a high-growth, technology-enabled, or fast-scaling environment.

- Strong analytical and problem-solving skills with a data-driven decision-making approach.

- Excellent stakeholder management, communication, and leadership skills.

- Demonstrated ability to manage multiple priorities and drive organizational change.

Preferred Qualifications:

- MBA or equivalent postgraduate qualification.

- Experience in industries such as Renewable Energy, Infrastructure, Logistics, Field Operations, Consumer Services, Manufacturing, or Technology-enabled Operations.

- Exposure to business process design, automation, and scalable operational frameworks.

- Experience working closely with executive leadership teams.

Key Competencies:

Operations Leadership, Operational Excellence, Multi-City Operations Management, Business Process Design & Optimization, Team Building & People Leadership, Program & Project Management, Quality, Safety & Customer Experience, Vendor & Stakeholder Management, Data-Driven Decision Making, Strategic Planning & Execution.