Software Delivery Lead

Overview:

This is a global leadership role, managing software delivery and support teams across India and the U.S.

The leader is responsible for end-to-end client delivery, including production support, automation, and ensuring smooth management of multiple client accounts.

Key Responsibilities:

1. Delivery Leadership:

- Lead and manage a large, diverse team (delivery managers, tech leads, developers, analysts, testers, etc.).

- Take ownership of end-to-end delivery for global clients across multiple projects.

- Build a high-performance culture by providing mentorship, conducting performance reviews, and supporting team growth.

2. Automation & Innovation:

- Encourage a culture of automation to improve efficiency and reduce manual work.

- Continuously improve systems, workflows, and processes to optimize delivery.

- Ensure operations are lean, scalable, and future-ready.

3. Client & Stakeholder Management:

- Act as the primary point of contact for clients and internal stakeholders.

- Manage client expectations, resolve escalations, and ensure client satisfaction.

- Communicate project updates, risks, and challenges clearly to business leaders and clients.

4. Project Management:

- Oversee planning, execution, and delivery of software projects and ongoing change requests.

- Define project scope, timelines, milestones, and deliverables.

- Ensure projects are delivered on time, within budget, and as per agreed scope.

- Conduct regular status meetings with teams and clients to track progress.

5. Quality Assurance:

- Ensure high quality standards for all deliverables.

- Implement and maintain best practices in software development and project management.

- Regularly review and audit project deliverables to meet compliance and client requirements.

6. Risk Management:

- Identify, assess, and mitigate risks throughout the project lifecycle.

- Develop contingency plans for potential issues.

- Proactively monitor risks and implement corrective measures.

Qualifications & Skills:

Education:

- Bachelor's degree in Engineering, Computer Science, or IT.

- MBA is preferred.

- Project management certifications (PMP, PRINCE2) are an added advantage.

Experience:

- 10+ years in software delivery management with strong leadership experience.

- Must have handled large teams (100+ people).

- Healthcare domain experience is essential.

- Proven success in managing large-scale, global projects.

Technical Skills:

Strong knowledge of project management methodologies.

Familiarity with software development tools and technologies.

Understanding of software architecture and design principles.