Sodexo - National Account Director

Description: Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds.

Position: National Account Director

Location: Hyderabad

Reports To: Region Head

Role Summary:

- Lead and manage food service operations across assigned sites, ensuring service excellence, profitability, client satisfaction, HSE best practices and compliance with company standards and regulatory requirements.

- This role demands strategic oversight of large-scale catering operations with knowledge of latest trends in the food industry, strong financial control, people engagement & retention and exceptional client relationship management. The position requires regular travel across client sites to ensure operational consistency and stakeholder engagement.

Key Responsibilities:

Operational Management:

- Oversee daily food service operations in alignment with client contracts.

- Ensure consistent quality, taste, hygiene, and presentation across all meals.

- Develop and implement innovative menus, events, and promotional activities.

- Work with marketing & culinary to upgrade food concepts.

- Ensure adherence to ISO 22000:5000 and internal food safety protocols.

Client & Stakeholder Management:

- Maintain strong client relationships to ensure satisfaction and long-term retention.

- Proactively address service issues and identify growth opportunities.

- Ensure all contracts, renewals, and agreements are valid and up to date.

Financial Performance:

- Achieve sales and profit targets through performance tracking and corrective actions.

- Control cash handling, invoicing, collections, and financial documentation.

- Monitor wastage, implement cost control measures, and support sustainable practices.

People & Team Management:

- Lead and motivate on-site teams, ensuring optimal staffing and productivity.

- Identify training needs and drive team development initiatives.

- Collaborate with cross function teams for timely support.

- Ensure implementation of all HR and staff welfare processes.

Compliance & Safety:

- Ensure compliance with legal, HR, and QHSE standards.

- Maintain hygiene, food safety, and waste disposal protocols.

- Report incidents and collaborate with internal QHSE teams to mitigate risks.

Inventory & Procurement:

- Oversee raw material planning, storage, and inventory accuracy.

- Work closely with purchase teams to align on cost trends and quality standards.

- Enforce FIFO and hygiene standards in storage and cold room management.

Key Requirements:

Requirement Area:

Description:

Minimum Experience: At least 10 years in food service or hospitality operations.

P&L Management: Strong acumen in managing profit & loss, budgeting, and financial performance.

Client Management: Proven ability to build and maintain high-value client relationships.

Team Management: Engage and develop people for high motivation and reduction in attrition.

Large-Scale Catering: Demonstrated experience in managing large catering operations across multiple sites.

Strategic Leadership: Capable of driving operational excellence and team performance at scale.

Professional Presence: Well-groomed, articulate, and confident in client-facing environments.

Why SODEXO:

- Healthy Work-Life Balance

- Leadership Development

- Global Career Opportunities

- Cross-Functional Collaboration

- Inclusive Culture

- Competitive Compensation

- Comprehensive Health & Wellness Benefits