Sodexo - General Manager - Client Retention - B2B

Description: Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds. Who we are. At Sodexo, we offer 100+ service solutions across diverse sectorscorporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a jobits a chance to be part of something bigger. Join us and act with purpose every day!

Role: Head - Client Relations & Retentions (LevelGM)

Location: Mumbai

About the Role: Sodexo India is seeking a dynamic and strategic leader to head its Client Relations & Retentions function. This role is pivotal in ensuring long-term client satisfaction, retention, and growth across all business segments. The ideal candidate will be responsible for developing and executing client engagement strategies, identifying farming opportunities, and driving revenue growth through deepening existing relationships.

Key Responsibilities:

Client Retention & Relationship Management:

- Develop and implement a robust client retention strategy across segments (Corporate Services, Healthcare, Education, etc.).

- Build and maintain strong relationships with key client stakeholders to ensure high satisfaction and loyalty.

- Lead client health reviews, feedback loops, and proactive issue resolution mechanisms.

- Monitor client satisfaction metrics and drive continuous improvement initiatives.

Farming & Growth Opportunities:

- Identify and pursue farming opportunities within existing accounts to expand service offerings and

increase wallet share.

- Collaborate with Business Development and Operations teams to tailor solutions that meet evolving

client needs.

- Leverage data and insights to uncover cross-selling and upselling opportunities.

Strategic Leadership & Collaboration:

- Partner with Segment Heads and Operations to align retention strategies with business goals.

- Lead a team of Client Relationship Managers across regions to ensure consistent client experience.

- Develop and present client retention dashboards and reports to senior leadership.

Innovation & Value Creation:

- Champion innovation in client engagement and retention practices.

- Drive value-added initiatives that enhance client experience and reinforce Sodexos strategic partnership positioning.

Ideal Candidate Profile:

Experience: 12+ years in client relationship management, preferably in B2B services, facilities management, or hospitality sectors.

Education: MBA or equivalent in Business, Marketing, or related field.

Skills:

- Excellent communication, negotiation, and stakeholder management skills.

- Proven track record in client retention and account growth.

- Ability to lead cross-functional teams and drive change.

- This role offers an opportunity to contribute directly to Sodexos growth journey by shaping a future-ready, engaged, and high-performing workforce.

Why SODEXO:

- Leadership Development

- Global Career Opportunities

- Cross-Functional Collaboration

- Inclusive Culture

- Competitive Compensation

- Comprehensive Health & Wellness Benefits

Disclaimer: If you do not hear from us within 14 days of your application, please consider your application unsuccessful on this occasion.