Snapmint - Senior Technical Program Manager

Description:

We are looking for a high-ownership Sr. TPM to lead merchant implementations, API integrations, and checkout rollouts end-to-end.

This is a deep execution role at the intersection of:

- Merchant tech teams

- Snapmint engineering

- Product & risk systems

- Checkout experience optimization

You will own the lifecycle from integration scoping technical alignment go-live performance stabilization.

Roles and Responsibilities:

1. Merchant Integration Execution

- Drive end-to-end implementation of Snapmint Checkout APIs across D2C and enterprise merchants

- Align on integration architecture (API, SDK, webhooks, payment flows)

- Coordinate with merchant tech teams for sandbox testing and production launch

- Ensure SLAs for go-live timelines

2. Technical Rollouts & System Changes

- Manage rollouts of EMI visibility enhancements

- Credit decisioning changes

- Risk rule deployments

- Checkout UX updates

- Payment gateway integrations

- Coordinate backend + frontend dependencies

- Ensure backward compatibility and minimal merchant disruption

3. Cross-Functional Dependency Management

- Act as the single-threaded owner across Engineering, Product, Risk, Merchant Success, and Business

- Track technical blockers and resolve escalation loops

- Maintain structured integration trackers & dashboards

4. Go-Live & Stabilization

- Oversee UAT validation and sign-offs

- Monitor post-launch metrics: EMI penetration, Conversion rate, Order success rate, API error rates

- Lead RCA if performance drops post implementation

5. Scalability & Process Improvement

- Build standardized integration playbooks

- Improve time-to-live for merchants

- Reduce implementation friction

- Create reusable documentation & governance frameworks

What we are looking for:

- Experience handling enterprise-scale integrations

- Deep understanding of payments / fintech / checkout systems

- Proven track record of managing concurrent complex implementations

- Strong ability to drive external stakeholder alignment

- Experience handling integration escalations & SLA governance