About Snapmint:

Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle. India has over 300 million credit-eligible consumers, yet fewer than 35 million actively use credit cards. Snapmint addresses this gap by offering a trusted, transparent alternative grounded in financial inclusion and ethical lending practices.

Founded in 2017, Snapmint is a profitable, high-growth company doubling year-on-year. Our founding team-alumni of IIT Bombay and ISB-brings deep experience from Swiggy, Ola, Maruti Suzuki, and prior successful ventures in ad-tech, patent analytics, and bank-tech. We are building the future of responsible consumer finance-simple, transparent, and customer-first.

About the Role:

We're looking for a Senior Customer Success Engineer who can work closely with merchants and internal teams to ensure Snapmint delivers a reliable and seamless experience. You'll lead technical conversations with partners, support live integrations, troubleshoot issues, and help improve how merchants interact with our platform.

Key Responsibilities:

- Partner with merchant tech teams to troubleshoot and resolve integration, checkout, and platform issues

- Diagnose and fix problems across APIs, SDKs, and system workflows with a structured, methodical approach

- Serve as the primary technical point of contact for key partners and enterprise merchants

- Track live performance, error patterns, and SLAs to ensure smooth daily operation

- Work with product and engineering to address recurring issues and help shape platform improvements

- Build and maintain documentation, runbooks, FAQs, and implementation guides for internal and external use

- Share technical insights with product teams to improve reliability, usability, and merchant experience

- Support merchants during feature launches, upgrades, and configuration changes

- Mentor junior team members and contribute to building scalable support processes and best practices

Qualifications:

- 3-5 years of experience in customer success engineering, technical support, solution engineering, or implementation

- Strong understanding of REST APIs, logs, request-response flows, and debugging fundamentals

- Hands-on experience with tools like Postman, Swagger, monitoring dashboards, and analytics platforms

- Experience working with high-volume transactional systems or merchant-facing platforms

- Excellent communication skills with the ability to translate technical details into clear guidance

- Ability to balance multiple priorities and manage relationships with internal and external stakeholders

- A proactive mindset, ownership attitude, and a focus on long-term stability rather than temporary fixes

- Bonus: experience in fintech, payments, or e-commerce environments