- Developing specific goals and plans to prioritize, organize, and accomplish the key KRAs & KPIs of the CRM team - Overseeing TL's manpower rostering to ensure the daily incoming channel of customer inquiries & concerns is not missed. - Making Decisions and Solving Problems - Knowledge of implementation & usage of CRM management software such as Zendesk, Kapture CRM, Ameyo, Ozonetel, etc - Strong knowledge in creating a dashboard of the required report to check & track the overall performance of the CRM team - Experience in handling Telecalling team

Bangalore

Sleepyhead - Assistant Manager/Manager - Customer Relations 

Job Description for Sleepyhead - Assistant Manager/Manager - Customer Relations  in SleepyHead (Duroflex Group) in  Bangalore for (6-8) years of experience. Apply Now!