Sky2C - Key Account Manager

Key Account Manager

Job Title: Key Account Manager (Sales). This role requires a combination of strategic thinking, effective communication, and a deep understanding of the sales process.

KEY RESPONSIBILITIES:

- Identify and target new business opportunities through research, networking, and outbound efforts.

- Engage with decision-makers across various industries to understand their business needs and present suitable solutions.

- Qualify and follow up on inbound leads generated through marketing campaigns, referrals, and partnerships.

Sales Presentations & Demonstrations:

- Conduct product presentations and demos to prospective clients, highlighting the value and benefits of our solutions.

- Customize presentations and proposals based on the unique needs of each customer.

Account Management & Relationship Building:

- Build and maintain strong, long-lasting relationships with clients, acting as their main point of contact throughout the sales cycle.

- Understand customer needs and tailor solutions to solve their business challenges.

- Ensure customer satisfaction by providing exceptional service and addressing any concerns or issues that arise.

Negotiation & Closing Deals:

- Lead contract negotiations, close sales, and ensure that all terms and conditions are clearly defined and agreed upon by all parties.

- Work with the sales manager and legal team to ensure timely and accurate contract execution.

Sales Forecasting & Reporting:

- Maintain accurate and up-to-date records of all sales activities, pipeline status, and client information in the CRM system (e.g., Salesforce).

- Provide regular reports on sales performance, forecasted revenue, and market trends.

Collaboration with Internal Teams:

- Work closely with the marketing team to leverage lead-generation campaigns, promotional materials, and market insights.

- Collaborate with the customer success and product teams to ensure smooth onboarding and continued satisfaction after the sale.

Market Research & Industry Awareness:

- Stay updated on industry trends, market demands, and competitor activities to identify new opportunities and challenges.

- Actively participate in industry events, webinars, and networking groups to build a professional network and promote the company.

KEY QUALIFICATIONS:

Experience:

- Minimum 5-7 years of experience in B2B sales, account management, or business development in the logistics industry.

- Proven track record of achieving and exceeding sales targets and quotas.

Skills & Competencies:

- Strong communication and presentation skills, with the ability to engage clients at all levels.

- Expertise in sales negotiation, closing techniques, and relationship management.

- Ability to understand and communicate complex solutions to diverse audiences.

- Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).

- Comfortable working in a high-pressure, target-driven environment.

Education:

- MBA in Business, Marketing, or a related field preferred or equivalent experience.

Language Skills:

- Fluent in English (both written and spoken). Knowledge of regional languages (e.g., Hindi, Kannada, Tamil) is a plus depending on the location.