At SKV (Studiokon Ventures Private Limited), we build workplaces that inspire. With 15+ years of experience and an ISO certification, we are one of India's most trusted commercial interior design and build firms - delivering turnkey office solutions for companies across Delhi NCR, Bengaluru, Mumbai, Pune, and beyond. We are a team of architects, designers, and project managers obsessed with creating spaces that drive productivity, culture, and identity. As we scale, we are building the team that will take SKV to its next chapter.

About the Role

At our organization, project delivery is not the finish line-it is the foundation of a long-term partnership.

We are looking for a visionary and relationship-driven Head - Client Success to build and lead a function dedicated to strengthening client relationships, enhancing client satisfaction, and ensuring exceptional engagement beyond project completion.

This role will serve as the custodian of the client journey after project handover, ensuring that commitments translate into lasting trust, satisfaction, and advocacy.

The successful candidate will work closely with clients, leadership teams, project stakeholders, and operational functions to create a seamless and differentiated client experience that reinforces our reputation for excellence.

This is a strategic leadership role for someone who thrives on building meaningful relationships, influencing outcomes, solving complex challenges, and creating value through long-term client partnerships.

Key Responsibilities

Client Relationship Leadership

- Own and lead the Client Success function across the organization.

- Develop trusted relationships with key client stakeholders and decision-makers.

- Act as the executive point of contact for strategic accounts following project completion.

- Drive proactive engagement to understand client priorities, expectations, and evolving business needs.

- Strengthen client confidence and foster long-term partnerships.

Client Success & Retention

- Develop and implement a structured client success strategy focused on relationship management, engagement, and retention.

- Establish frameworks to measure and improve client satisfaction and advocacy.

- Drive initiatives that enhance client loyalty and create opportunities for repeat business.

- Identify risks within client accounts and proactively develop mitigation strategies.

Stakeholder & Experience Management

- Ensure a seamless transition from project delivery to operational occupancy.

- Collaborate with internal teams to ensure client commitments are fulfilled effectively and efficiently.

- Facilitate timely resolution of client concerns through strong cross-functional coordination.

- Serve as the voice of the client within the organization and influence decision-making to improve outcomes.

Governance & Continuous Improvement

- Establish governance mechanisms, review forums, and reporting frameworks for client engagement.

- Monitor client health, relationship metrics, and satisfaction indicators.

- Capture feedback and translate insights into actionable improvements across business functions.

- Drive continuous improvement initiatives that strengthen service delivery and client outcomes.

Leadership & Team Development

- Build, mentor, and lead a high-performing Client Success team.

- Define service standards, engagement protocols, and performance expectations.

- Foster a culture of accountability, responsiveness, collaboration, and client-centricity.

- Develop scalable processes that support future business growth.

Experience Required

- 12-18 years of experience in client-facing leadership roles.

- Proven experience managing high-value client relationships, strategic accounts, or customer lifecycle functions.

- Strong exposure to hospitality, workplace solutions, commercial real estate, corporate interiors, facilities management, property management, consulting, or premium service-led industries.

- Demonstrated success in building client engagement, retention, and relationship management programs.

- Experience leading cross-functional teams and influencing stakeholders at senior levels.

Desired Skills & Competencies

- Exceptional relationship-building and stakeholder management skills.

- Strong business acumen with a client-first mindset.

- Ability to navigate complex situations and drive positive outcomes.

- Excellent communication, negotiation, and influencing capabilities.

- Strategic thinking combined with operational execution excellence.

- Strong leadership and team development skills.

- Ability to build systems, processes, and governance structures from the ground up.

Preferred Industry Background

We are particularly interested in professionals from:

- Luxury Hospitality & Hotels

- Corporate Real Estate

- Workplace Experience & Workplace Services

- Premium Facilities Management

- Property & Asset Management

- Corporate Interiors & Design-Build Organizations

- Consulting & Professional Services

- High-Touch Relationship Management Environments