SiteMinder - Team Manager - Market Performance

About Your Role:

As the Market Performance Team Manager for our Optimization Team, you'll lead a team of optimisation specialists and revenue optimisation consultants that deliver strategic revenue management advisory.

Your leadership will drive customer satisfaction, retention, and measurable revenue growth through exceptional optimization strategies across both technology adoption and hotel revenue performance.

What You'll Do:

Strategic Leadership:

- Develop and implement comprehensive optimization strategies that maximize both product value and revenue performance for our hotel partners.

- Oversee the development of revenue management best practices, methodologies, and frameworks that leverage SiteMinder's platform capabilities.

- Guide revenue optimization consultants in delivering high-impact advisory services that drive measurable RevPAR improvements.

Drive pipeline performance and hit KPI outcomes:

- Develop deep analysis of pipeline velocity and productivity and consistently implement improvements across the team.

Revenue & Optimization Analytics:

- Oversee revenue performance analyses and ensure consultants deliver actionable insights on rate optimization, channel mix, and demand forecasting.

- Translate complex revenue management concepts into scalable programs across customer segments.

Program Design & Delivery:

- Create scalable optimization programs that address both technology adoption and revenue performance.

- Oversee the delivery of customized revenue strategies for high-value accounts while maintaining efficient product optimization for broader segments.

- Ensure revenue consultants effectively leverage analytics tools and create compelling ROI demonstrations.

Performance Management:

- Monitor both product optimization KPIs and revenue improvement metrics across the team.

- Coach Team Leads and Revenue Optimisation Consultants to consistently meet targets for product adoption and gross booking value growth.

- Balance 1:1 strategic advisory for targeted accounts with scalable optimization delivery.

What You Have:

- Minimum 5 years of experience in hotel revenue management, hospitality technology, or strategic account management, with at least 2 years in a leadership position.

- Strong understanding of hotel revenue management principles including pricing strategies, channel distribution, demand forecasting, and competitive positioning.

- Proven experience with hotel distribution landscape (OTAs, GDS, direct booking strategies) and revenue optimization concepts.

- Experience managing senior individual contributors as well as frontline team leads and building programs from inception.