About the job: Job title: Learner Success Manager - Escalation Department: Career Services Education required: Computer Science background (BCA, BE/BTech, B. Sc) Experience Required: 3 to 5 years of experience in handling social media escalations or legal escalations. Note: Looking for Bangalore candidates and immediate joiners only Position Overview: We are seeking a motivated and dynamic Learner Success Manager to join our team. The ideal candidate: Will play a crucial role in ensuring the success and satisfaction of our learners by providing guidance, support, and resolving the problem of the learner described Duties and responsibilities: Ticket Management : - Managing and working on escalation tickets - Make outbound calls to address / resolve the customer query Retention : - Retaining the learner through resolving the issues described Customer Relationship : - Understand the customer requirement and pass on the insights towards the product portfolio improvement based on the customer interaction / feedback Social Media Platform - Deescalation: - Responsible for Deescalating Complaints on Social Media Platforms by providing accurate support to the learner Required Skills and Qualifications: - Strong communication skills via phone and email - Proven creative problem-solving approach and strong analytical skills - Minimum of one year experience in Customer Experience , Escalation Team( EdTech Preferably ) - Bachelor's / master's degree - Should be confident and Flexible in Working shifts - Basic knowledge of Excel Bangalore

Bangalore

Simplilearn.com - Senior Learner Success Manager - Escalations 

Job Description for Simplilearn.com - Senior Learner Success Manager - Escalations  in Simplilearn Solutions Private Limited. in  Bangalore for (3-5) years of experience. Apply Now!