Associate Director - Customer Success-India Associate Director ECS - JD Duties and responsibilities: - Manage, Coach the customer success managers team - Manage enterprise delivery operations - Manage escalations, set priorities - Accountable for NPS and Renewal - Drive a product approach to Customer Success, focus on standardization - Collaborating with Sales, Product Management and Solutioning - Developing and maintaining quarterly renewal forecast - Create reports, notes, presentations for business review discussions - Create monthly revenue & margin reports - Analyzing, recommending and implementing process improvements - Be a Customer Advocate across the organization - Own a set of priority accounts as the customer success manager Desired skills: - Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention - Experience in Training and Education domain - Experience in presales, consulting on technical products/SaaS products - Very good written and verbal communication - Detail oriented and data oriented - Strong team player but still a self-starter, with prior team management experience - Thrives in a multi-tasking environment and can adjust priorities on-the-fly Experience & Qualification: - Overall 10+ years of experience with at least 3 years in customer success - Prior team management experience of at least 2 years - Preferred qualification: Engineering in IT/Computer with MBA

Bangalore

Simplilearn - Associate Director - Customer Success 

Job Description for Simplilearn - Associate Director - Customer Success  in Simplilearn Solutions Private Limited. in  Bangalore for (10-14) years of experience. Apply Now!