Signify - Digital Site Lead

Description:

Key Areas Of Responsibility:

Infrastructure & Operations:

- Manages site-based digital infrastructure ensuring high availability, performance, and seamless functionality.

- Oversees daily operations, resolves technical issues promptly, and monitors system performance.

- Recent hands-on support experience with AD, M365/Azure, servers, printers, telephony, and network troubleshooting (LAN/WAN, VPN, Wi-Fi).

- Ensures security of IT/OT infrastructure and protection against potential threats.

- Maintains complete and accurate CMDB for all sites & digital assets.

- Owns overall technical quality, performance, security, continuity, and availability of products in scope.

Project Implementation & Transformation:

- Coordinates with IT and business teams to implement digital transformation initiatives.

- Acts as local host for global, regional, and local project deployment.

- Facilitates vendor services (MOSA: Mobiles, ordering, approvals, stock, assets).

- Develops and implements strategies to enhance digital capabilities and efficiency.

- Collaborates with Product/Service/Business Process Owners to deliver proof of concept and digital services within timelines/sprints.

Technical Solution Development:

- Collaborates with stakeholders to gather and analyze technical requirements.

- Translates business requirements into technical solutions to optimize business experience.

- Analyzes problems and provides problem-solving expertise to resolve complex issues efficiently within stipulated timeframes.

- Documents technical processes and provides training to support teams.

Compliance & Standards:

- Monitors and enforces compliance with digital security, data protection policies, and industry regulations.

- Drives and maximizes compliance with policies and procedures across sites.

Team Leadership & Stakeholder Management:

- Leads and mentors site-level digital teams to build capabilities and performance.

- Develops partnerships with vendors and service providers.

- Builds relationships with end-users through regular updates and training sessions on digital solutions.

- Proactively shares knowledge and experiences in focus groups with colleagues from own and other teams.

Performance Management & Improvement:

- Reports on digital site performance metrics and recommends improvements to senior management.

- Monitors customer satisfaction and all IT incidents/requests escalated by users.

- Identifies problems, supports analysis, and channels continuous service improvement opportunities.

- Provides insight on impact of global initiatives on local business.

Financial Management:

- Manages local OT costs including PO creation, accruals, and monthly invoice reviews with finance controllers.

Critical Experiences:

- Bachelor's or Master's degree in Information Technology, Computer Science, or related field with a focus on digital infrastructure and operations.

- Hands-On experience managing digital infrastructure and operations, including leading site-level digital teams and implementing digital transformation projects.

- Relevant certifications such as ITIL Foundation for IT service management and cybersecurity certifications (e.g, CISSP or CISM) to ensure compliance and security management.