- SignDesk is a workflow automation and documentation product aimed at assisting businesses in digitizing and automating their documentation processes.

- We call it paperless Nirvana! SignDesk's products constitute an end-to-end documentation system designed to digitize and streamline paper-based processes.

- Our product catalog currently includes a Video KYC onboarding solution leveraged with ML and AI techniques, a digital stamping & franking product for real-time online stamp duty payment, an eSign workflow solution offering both Aadhaar eSign & digital signatures, and an eMandate product to automate recurring payments through eNACH which also supports Aadhaar eSign-based mandates.

Key Responsibilities:

- Work closely with clients to gather, understand, and document requirements.

- Translate client needs into business requirements and further into detailed Software Requirements Specifications (SRS) for developers and QA teams.

- Prepare and maintain API documentation to facilitate smooth integration and development.

- Collaborate with technical teams, business stakeholders, and client POCs to enhance product usability and reduce support dependencies.

- Develop and maintain user guides, product documentation, and content for applications, emails, and SMS.

- Standardize content and messaging across all product lines to ensure brand and communication consistency.

- Collect and analyze usability feedback from clients, QA, and design teams to drive product improvements.

- Revise and update documents proactively as new requirements or issues arise.

- Collaborate with sales teams to identify upselling opportunities and contribute to revenue growth.

- Aim to reduce client service requests to under 20%, focusing on improving product intuitiveness and customer satisfaction.

- Conduct detailed business analyses to identify problems, opportunities, and strategic solutions.

- Define and communicate business requirements effectively to all stakeholders.

Required Skills & Qualifications:

- Bachelor's or Master's degree in Business Administration, Information Technology, Computer Science, or a related field.

- Experience as a Business Analyst, preferably in SaaS, Fintech, or workflow automation products.

- Strong understanding of software documentation practices and SDLC processes.

- Hands-on experience creating SRS, BRD, FRS, API documentation, and user manuals.

- Ability to translate technical details into clear, actionable business insights.

- Excellent communication, analytical, and problem-solving skills.

- Proficiency in SQL, Postman, JIRA, or similar documentation tools.

- Experience in collaborating with cross-functional teams (product, tech, QA, sales).

- Strong understanding of client communication and stakeholder management