Shriram Properties - Assistant Manager/Deputy Manager - CRM - Banking Process

Description :

Job Responsibility :

- Banking tie up to be managed for all new Launches, consult and build bank offers for New projects as required.

- Exposure and promotion of our projects in all banks to be done from time to time.

- Min 70% of the cases should be processed from our banking team.

- Sanction and Disbursal TATs to be maintained to ensure collections and commissions are intact.

- Login within 7 Days from the receipt of file.

- Sanction within 15 days from the receipt of file.

- Disbursement within 7 days from sanction.

- Responsiveness is the key in customer relationship management, maintain min 24 hours to revert to all queries for all internal and external customers.

- Adherence to SFDC and Complete system Orientation to ensure organizations compliance and efficiencies are met.

- Customer satisfaction should be the top most priority, ensure to build more well-wishers and brand ambassadors.

- Encourage testimonials wherever possible.

- Ensure Ethics/Integrity & code of conduct is maintained at all levels.

- Maintain a check and balance to establish conducive professional environment to achieve organizational business goals