Shriram Life Insurance - Account Manager

Key Responsibilities:

- Engage with clients to deeply understand their advertising goals, objectives, and challenges.

- Lead client calls to discuss industry trends, project updates, and performance evaluations relative to client objectives.

- Identify gaps in client needs or our service capabilities, proposing proactive and innovative solutions.

- Develop and present comprehensive client proposals based on thorough industry and client analyses.

- Act as the voice of the customer within the organization, advocating for their needs and preferences.

- Collaborate closely with internal teams-including AdOps, Sales, and Performance Specialists-to address client needs and drive business growth.

- Drive revenue growth by identifying upsell and cross-sell opportunities, with a focus on increasing Annual Recurring Revenue (ARR) from your assigned portfolio.

- Proactively develop and execute Account Plans that foster deeper client relationships and expand revenue streams.

- Monitor client satisfaction and address any concerns promptly to enhance overall client experience.

Skills and Experience:

- Proven ability to leverage quantitative and qualitative analysis to uncover new sales opportunities.

- Strong skills in account management and solution selling, with a demonstrated ability to drive client engagement.

- Ability to thrive in a fast-paced, team-oriented environment while utilizing data to inform decision-making.

- Experience managing high-pressure situations, including effectively resolving client disputes and mitigating risks.

- Exceptional written and verbal communication skills, complemented by outstanding presentation abilities.

- Strong organizational skills with the ability to prioritize tasks and manage multiple client accounts simultaneously.

- 2-3 years of experience in Account Management

- Familiarity with digital advertising platforms (especially programmatic platforms) is mandatory

- A proactive and self-motivated attitude with a passion for driving client success