Description:

Job Title: Store Manager MAC.

Reports To: District Manager-ELCA & Area Operation Manager-SSL.

Department/Group: Operations.

Work Experience: 3-5 years.

Reportees: Yes.

Job Description:

Role and Responsibilities:

- Drive retail sales performance.

- Drive transactions and sales of the entire team to achieve the store sales targets.

- Lead by example by achieving personal sales goals (when applicable).

- Monitor the individual performance of each retail Artist and coach them for better performance.

- Train the team on customer service, sales techniques, and artistry to improve performance.

- Monitor commercial KPIs: in-store traffic, conversion rate, # of transactions per hour, UPT, AST, and productivity.

- Understand the business trends and competitive dynamics to propose action plans to generate incremental sales.

- Create daily/weekly action plans to animate the store, motivate the team and incentivize customers to visit the store.

- Leverage MAC social media and Omnichannel initiatives and leverage them to drive the business.

Deliver 5-star customer experience:

- Maintain and set an example of outstanding customer service, both internal and external.

- Cultivate a superior service culture focusing on the customer as our #1 priority.

- Ensure excellent customer experience is being given at all times.

- Prioritize and optimize presence on the sales floor to observe and seek customer feedback directly.

- Inspire, motivate, and coach individual Artists on all elements of 5-star customer service and artistry skills.

- Hold each retail Artist accountable for the quality of their service while maintaining zero tolerance of customer complaints.

Develop and manage the talents and capabilities of the team:

- Provide clear goals and expectations.

- Conduct required performance reviews and regular team meetings.

- Devise a clear succession plan for each person on the team by leveraging their strengths.

- Foster teamwork and team spirit.

- Develop the team and conduct required training in collaboration with AT&D to provide all team members with adequate training opportunities, elevate expertise, and performance and achieve certifications in a timely manner.

- Complete new hire orientations and ensure proper induction to the brand.

Deliver retail operations excellence:

- Develop and maintain excellent collaborative relationships with the retail partner management team (where applicable).

- Leverage this relationship to drive opportunities for the Brand (space, staff, events, stock).

- Maintain excellent visual merchandizing and hygiene standards at all times.

- Optimize VM with local adaptations when required.

- Optimize staff schedule to support peak hours in traffic to maximize staff productivity to drive the conversion rate.

- Maintain and monitor inventory levels; execute cycle count and physical inventory as required, report out of stocks, minimize stock holding of slow movers, process testers, returns and destructions with accuracy.

- Manage loss prevention procedures and security policies.

- Complete all account and HR documentation accurately and on time.

- Adhere to all company and/or Retailers policies and procedures.

Qualifications and Education Requirements:

- High School Graduate or equivalent.

Preferred Competencies & Skills:

- Technical skills: Retail selling skills, Effective communication, makeup skills, and Knowledge of computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint, etc.

- Analytical/Interpretive Skills: Ability to analyze and interpret figures and comment in writing on weekly/monthly reports & Ability to assess customer and staff needs and make recommendations.

- Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market, Ability to work with flexible schedules, including evenings and weekends in a fast-paced environment.

Preferred Industry:

- Beauty/ Retail /Apparels/Salon/Aviation/Hospitality.