Description: Operations Manager Beauty.

Role and Responsibilities:

- Drive Retail Sales performance.

- Achieve Retail Sales target for the entire area.

- Lead RMs to achieve their target: coach them on customer Experience, sales techniques and product knowledge to improve performance.

- Monitor commercial KPIs: in store traffic, conversion rate, UPT, AST, # of transactions per hour per FTE, and productivity.

- Maximize individual Sales productivity : drive conversion rate and productivity (number of transaction per retail Artist per day).

- Set Retail Sales targets (Year/Quarter/Month/Week/Days) for each door in the area and follow daily results.

- Work with Marketing, VM, Events, and Education to create and execute a door by door strategy to drive traffic, conversion and cater to the needs of the local consumer.

- Ensure each RM creates and implements a calendar of weekly Retail Animations to drive traffic, conversion and motivate the team.

- Deploy scheduling process.

- Control that store schedules and rosters are built in order to maximize Sales and productivity.

- With retail Partners : Work in partnership to find opportunities to animate the store, participate in Partner lead events / initiatives, leverage Partner space or media opportunities.

- With Mall Operators : Work in partnership to find opportunities to animate the store, participate in Mall lead events / initiatives, leverage Mall space or media opportunities.

Deliver 5 Star Customer Experience:

- Achieve the Customer Experience goals for the entire area.

- Inspire, motivate and coach Retail Manager on all elements of 5 Star Customer Experience.

- Cultivate a superior Experience culture focusing on the customer as our #1 priority.

- Ensures excellent customer Experience is being given at all times in all doors by spending time on the sales floor to observe and seek customer feedback.

- Hold each RM accountable for the quality of customer Experience in their store while maintaining zero tolerance of customer complaints.

- Track results and follow up: Customer Complaint reports as strategic tools to drive performance.

Manage the Team and Develop Talent:

- Provide clear goals and expectations.

- Foster teamwork and team spirit.

- Conduct required performance reviews and regular team meetings.

- Devise a clear succession plan for each person on the team by leveraging their strengths.

- Foster teamwork and team spirit.

- Collaborate with Education to identify training opportunities for the team.

- Complete new hire orientations to ensure proper induction to the brand.

- Hold individuals accountable for their own achievements, performance.

Qualifications and Education Requirements:

- MBA.

- Knowledge of computer applications such as Microsoft Outlook, Word, Excel and Power Point etc.

Preferred competencies & Skills:

- Technical skills: Retail selling skills, Effective communication and makeup skills.

- Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem solving, Innovative, In touch with current trends, styles, colors and also the taste of the Indian market.

- Job related skills : Leadership, comfortable managing and supervising people, Team Coaching, Experience in Training, Public speaking, communication skills, Training and coaching new and existing employees.

Preferred Industry:

- Beauty/ Retail /Apparels/Salon/Aviation/Hospitality.