The role oversees end-to-end product flow, inventory management, and third-party warehouse & transport performance. Core duties include driving delivery metrics, minimizing slow-moving stock, managing Order-to-Delivery (OTD) efficiency, and leading logistics transformation projects.

Key Responsibilities

Operations & Fulfilment:

- Manage daily forward and reverse logistics, distribution network efficiency, and transport performance.

- Monitor and manage inventory movement across warehouses and distribution centres.

- Coordinate shipments to meet customer demand and service level agreements (SLAs).

- Oversee warehouse operations and stock replenishment activities.

- Working knowledge of Bonded warehouse operations.

- Reverse Logistics - Manage to bring Customer Returns back to SS warehouses as per Terms of Trade.

Partner Management:

- Oversee Third-Party Logistics (3PL) providers, warehouse compliance, and contract execution.

- Manage relationships with logistics service providers, carriers, and third-party logistics (3PL) partners.

- Track and improve transportation performance, delivery timelines, and freight costs.

- Ensure compliance with transportation regulations and company policies.

Inventory Control:

- Monitor inventory accuracy, improve stock visibility across the network, reduce waste or obsolete stock.

- Analyse inventory trends and share with stakeholders for timely actions.

Performance Monitoring & Continuous Improvement: Establish and track key performance indicators (KPIs) such as:

- Order to Delivery

- Transportation Cost per Unit

- Order Fulfilment Rate

- Warehouse Utilization

- Identify process improvement opportunities and implement best practices.

- Drive supply chain digitization and automation initiatives.

- Stakeholder Management & Cross-functional Collaboration:

- Collaborate with sales, customer service, procurement, and finance teams to execute promotional launches and order-to-delivery targets.

- Ensure customer requirements are fulfilled by balancing operational efficiency

- Lead regular reviews with logistics partners and internal stakeholders

Risk & Compliance Management

- Develop contingency plans for transportation disruptions and supply chain risks.

- Ensure compliance with health, safety, quality, and regulatory standards.

- Support business continuity planning and crisis management activities.

Job Requirements & Qualifications

- Education: Bachelor's or Master's degree in Supply Chain, Logistics, Engineering, or Business.

- Experience: 5+ years in Warehousing, Logistics, Distribution, Transportation and Supply Chain operations of FMCG/Consumer Durable/Retail/Modern Trade for multi-site distribution networks and 3PL partners.

Strong knowledge of Warehouse operations, Forward Logistics, Reverse Logistics, Transportation management, Distribution processes, and Inventory control.

Technical Skills: Proficiency in SAP (MM/SD), Warehouse Management System (WMS), Transport Management System (TMS) and Microsoft Excel (Pivot Tables, VLOOKUP, Conditional Formatting etc.).

Core Competencies: Strong root-cause data analysis, Project management, and Stakeholder negotiation abilities.

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