Shoppers Stop - Department Manager

Department Manager

Description:

Key Responsibilities:

- Sales Planning & Target Achievement

- Set, define, and achieve departmental sales objectives in alignment with store goals.

- Develop, communicate, and monitor sales plans, ensuring timely execution.

- Track daily, weekly, and monthly sales performance and take corrective actions as needed.

- Analyze sales trends and top-performing categories to support business decisions.

- Merchandising & Visual Standards

- Ensure the floor layout follows Planogram and brand guidelines.

- Ensure merchandise is properly stacked, displayed, and replenished at all times.

- Maintain and update Visual Merchandising (VM) plans to enhance product visibility and customer engagement.

- Coordinate with the VM and merchandising teams to ensure timely implementation of seasonal and promotional displays.

- Inventory Management

- Maintain optimal stock levels to minimize out-of-stock and overstock situations.

- Track Top 5 styles in each sub-department and share insights with the merchandiser.

- Conduct regular stock audits, manage shrinkage, and ensure accurate inventory records.

- Coordinate with the warehouse and replenishment teams for timely restocking.

- Customer Experience

- Ensure prompt and professional customer service at all times.

- Handle escalations effectively and ensure customer satisfaction.

- Train team members on customer engagement and selling skills.

- Team Management & Development

- Lead, supervise, and motivate the department team to achieve operational and sales goals.

- Ensure adequate manpower availability and optimal staff scheduling.

- Conduct regular coaching sessions and identify training/development needs of subordinates.

- Drive team performance through continuous feedback and skill enhancement.

- Operational Excellence

- Ensure the department is clean, organized, and aligned with safety standards.

- Maintain compliance with store policies, SOPs, and audit requirements.

- Monitor and control shrinkage, ensuring loss prevention measures are followed.

- Conduct regular competition surveys and share actionable insights.

- Reporting & Coordination

- Prepare and share reports on sales, inventory, customer feedback, and team performance.

- Coordinate with store management, merchandising, VM, and HR teams for smooth operations.

Required Skills & Competencies:

- Strong leadership and team-handling skills (minimum 2 years experience).

- Good understanding of retail sales, visual merchandising, and inventory processes.

- Excellent communication, customer service, and problem-solving abilities.

- Strong organizational, analytical, and decision-making skills.

- High level of ownership, discipline, and operational focus.

Preferred Qualifications:

- Experience in fashion, lifestyle, or FMCG retail.

- Exposure to sales analytics, planogram execution, and loss-prevention practices.