Shopify eCommerce Operations Manager

Description:

Role: E-commerce Operations Manager.

Location: Worli (Mumbai).

Job description:

We are seeking a proactive and experienced E-Commerce Operations Manager to independently manage and scale online store. This is a hands-on role where the selected candidate will take complete ownership of day-to-day e-commerce operations, from store management and order fulfillment to basic marketing and customer service.

The role is ideal for professionals with 3 years of practical experience in managing e-commerce platforms, particularly Shopify, in a startup or small business environment.

Responsibilities:

E-Commerce Store Management:

- Set up, manage, and maintain the Shopify-based online store.

- Customize themes, manage payment gateway integrations, and ensure smooth site functionality.

- Ensure an intuitive and user-friendly shopping experience.

Product & Inventory Management:

- Create and update product listings, including descriptions, pricing, and images.

- Monitor and manage inventory levels in coordination with the workshop team.

Order Processing & Fulfillment:

- Manage end-to-end order processing, including payment verification.

- Oversee secure packaging and coordination with logistics partners for nationwide delivery.

Customer Support:

- Handle customer inquiries through email, chat, or phone.

- Resolve issues related to orders, returns, deliveries, and product information.

- Maintain a positive customer experience to drive repeat business.

Marketing & Promotions:

- Plan and execute basic promotional activities such as social media posts, email campaigns, and SEO improvements.

- Work within a limited marketing budget to drive traffic and sales.

Analytics & Reporting:

- Track store performance and sales metrics using Shopify and related tools.

- Prepare basic reports highlighting performance, trends, and improvement areas.

General Operations:

- Ensure compliance with shipping and operational requirements.

- Maintain basic financial records such as invoices.

- Troubleshoot technical or operational issues as they arise.

Qualifications & Experience:

- 3-5 years of experience in e-commerce operations.

- Strong hands-on experience with Shopify or similar platforms.

- Working knowledge of digital marketing fundamentals (social media, email marketing, SEO).

- Experience handling domestic logistics and courier partners.

- Ability to work independently and manage end-to-end operations.

- Proficiency in tools such as Google Workspace, Microsoft Office, or similar.

Preferred Skills:

- Interest in design, craftsmanship, or interior decor products.

- Experience using tools like Canva or similar for basic creatives.

- Strong analytical and problem-solving skills.

- Good communication and coordination abilities.

- Self-driven, adaptable, and proactive in a growing business environment.