Shiprocket - Team Lead - Key Account Management

Duties and Responsibilities:

- Take 100% ownership of the Business given to handle : building relationships, initial introduction of Organization and offerings, CRM demonstration

- Actively build, manage positive business and customer relationships using Web based CRM

- Understand customer logistic needs and requirements

- Determine customer requirements and expectations to recommend specific products and solutions

- Achieve agreed upon sales targets and outcomes within schedule

- Cross-sell products to enhance business and customer satisfaction

- Perform effective online demos of web based CRM and cross sell products

Skills Required:

- Strong phone presence and experience in handling dozens of calls per day

- Experience working with CRM and proficiency in excel

- Excellent verbal and written communications skills

- Strong listening and presentation skills

- Ability to multi-task, prioritize and manage time effectively

- Takes full ownership of activities and outcomes

- Track record of over- achieving targets

Eligibility Criteria:

- Minimum 5 years of experience in Key Account Management.

- Proven experience in leading and managing a team of 5 to 10 members.