Shiprocket - Key Account Manager

Key Responsibilities:

1. Relationship & Account Management

- Act as the primary point of contact for assigned brand clients.

- Build strong, trusted relationships to understand their goals and help them grow with SHIPROCKET OMUNI.

2. Lead Identification & Qualification

- Identify new business opportunities within the existing customer base through behavioral data, product usage, and account feedback.

- Work with the sales team to qualify upsell/cross-sell opportunities and assist in lead handoff.

- Nurture inbound and partner-generated leads to drive pipeline growth.

3. Onboarding & Product Adoption

- Collaborate with onboarding and integration teams to ensure smooth brand onboarding.

- Monitor early-stage adoption and provide best practices to maximize client satisfaction.

4. Data-Driven Engagement

- Use CRM and analytics dashboards to monitor client health, product usage, and campaign performance.

- Conduct regular business reviews and suggest data-backed improvements.

5. Cross-Team Collaboration

- Partner with existing Shiprocket ecosystem majorly with Product and Tech teams to deliver seamless experiences and share market insights.

- Surface feature requests and feedback from clients to product and engineering teams.