Key Responsibilities: Operational Leadership: - Lead and manage end-to-end warehouse operations across multiple sites (multi-client). - Ensure standardized SOP implementation across all warehouses. - Monitor key performance metrics (KPIs) including inventory accuracy, order fulfillment, TAT, productivity, and space utilization. Client Management: - Act as the key contact for client operations teams, ensuring expectations are met or exceeded. - Develop customized solutions based on client-specific needs. - Conduct periodic client reviews, audits, and performance discussions. People Management: - Lead and mentor a team of regional and site warehouse managers. - Build high-performance teams; drive engagement, training, and performance evaluation. - Ensure staffing and shift management align with client volumes and SLA requirements. Process Optimization: - Drive lean warehousing initiatives and continuous improvement projects (5S, Kaizen, Six Sigma). - Implement automation, WMS, and digital tracking where applicable. - Identify and resolve bottlenecks and inefficiencies proactively. Compliance & Safety: - Ensure adherence to all statutory regulations, EHS (Environment, Health & Safety) norms, and internal compliance. - Monitor and implement best practices for material handling, storage, and movement. Cost Control & Budgeting: - Optimize operational costs while maintaining service quality. - Develop and manage warehouse budgets, including manpower, infrastructure, and technology. Strategic Planning: - Support the business development team with technical inputs during client onboarding. - Participate in the design and expansion of warehouse networks and layout optimization. Qualifications & Experience: - Graduate/Postgraduate in Logistics, Supply Chain Management, Engineering, or related fields. - 12+ years of experience in warehouse/logistics operations, with at least 5 years in a leadership role handling multiple sites. - Proven experience in managing multi-client warehouse environments (preferably in 3PL or e-commerce sector). - Strong knowledge of WMS, TMS, and other digital warehouse solutions. - Six Sigma/Lean/Kaizen certifications are a plus. Skills & Competencies: - Leadership & team-building abilities. - Strong analytical, decision-making, and problem-solving skills. - Excellent communication and stakeholder management. - Willingness to travel frequently across locations.

Gurgaon/Gurugram

Shiprocket - Director/Associate Director - Warehouse Operation Head 

Job Description for Shiprocket - Director/Associate Director - Warehouse Operation Head  in Shiprocket in  Gurgaon/Gurugram for (8-12) years of experience. Apply Now!