Shiprocket - City Manager

Roles and Responsibilities:

- Provide Daily, Weekly and Monthly Performance Metric view to Stores, RM and Leaders

- Act as Liaison between Clients (Stores) and Tech or Business Account Manager to help get issues resolved within SLA

- Have handled store operations and knowledge about retail industry.

- Design & Deliver scheduled and on demand training programs for store staff on product and process knowledge

- Must have the ability to collect and analyse information, problem-solve, and help stores achieve their business KPI's

- Manage new store onboarding along with Tech team.

Additional Responsibility:

- Cross Functional Collaboration: Liaising with various functions within the organization to ensure issues and tickets are resolved within SLA

- Account/ Stakeholder Management: Must have the ability to manage various accounts for the assigned region so that customer experience is enhanced, and business is upscaled.