ShadowFax - Senior Manager - B2B Operations

Senior Manager - B2B

Key Responsibilities:

Warehouse & Operations Management:

- Lead end-to-end warehouse operations including Pickup, Processing, Storage, and Delivery across multiple Distribution Centers (DCs).

- Oversee shipment, material, and inventory control, ensuring high stock accuracy and efficient inventory management.

- Ensure timely processing, dispatch, and delivery of B2B shipments in line with SLA and TAT commitments.

- Drive smooth operations through system-based processes, ensuring adherence to SOPs and online systems.

Logistics & Transportation:

- Manage intra-city and inter-city transportation operations, including route planning, vehicle planning, and tracking.

- Lead logistics and transportation strategy to optimize cost, efficiency, and service levels.

- Liaise and negotiate with transporters and logistics partners to achieve optimal commercial and service outcomes.

- Monitor transportation efficiency and conduct vendor performance evaluations on cost, quality, and delivery metrics.

Compliance & Documentation:

- Ensure statutory and regulatory compliance for shipment processing and warehouse operations.

- Oversee documentation accuracy, system updates, and DC-level record maintenance.

- Manage Hard Copy POD (Proof of Delivery) processes and ensure audit readiness at all times.

Customer Experience:

- Enhance customer satisfaction by ensuring product availability at the right place and right time.

- Act as a senior escalation point for key B2B clients and operational issues.

Financial & Business Management:

- Own P&L management for B2B operations, including cost control, budgeting, and profitability improvement initiatives.

- Drive productivity, cost optimization, and continuous improvement across all DCs.

People & Stakeholder Management:

- Lead and manage operations across 10 Distribution Centers.

- Manage a workforce of 15 on-roll employees and ~150 off-roll resources, ensuring optimal manpower planning.

- Implement organizational policies, SOPs, and corporate guidelines at ground level.

- Drive capability building, performance management, and leadership development within the operations team.

Key Skills & Competencies:

- Strong expertise in B2B logistics, warehouse operations, and supply chain management

- Proven experience in multi-DC operations and large team handling

- Deep understanding of transportation management, vendor negotiation, and cost optimization

- Strong analytical, stakeholder management, and leadership skills

- Experience with system-driven operations, compliance, and audits

- Strategic mindset with hands-on execution capability