Shadowfax - Manager - Network Control Tower

Vertical : Network - Control Tower

Experience : 5 to 10 years

At Shadowfax Control Tower, we hire builders, not operators.

We look for individuals who demonstrate extreme ownership, operate with high urgency, and consistently raise the bar on execution. Control Tower leaders are expected to thrive in ambiguity, solve problems before they escalate, and relentlessly pursue better outcomes for the network.

Success in this organization requires:

- A self-starter mindset with the ability to independently identify opportunities and drive solutions.

- Strong business acumen with an obsession for metrics, customer experience, and operational excellence.

- The ability to simplify complexity through process redesign, automation, and technology adoption.

- Resilience and determination to solve difficult problems, regardless of organizational or operational challenges.

- Exceptional stakeholder management skills, with the ability to influence teams across functions and levels.

- Data-driven decision making combined with strong execution rigor.

- As leaders grow within the Control Tower organization, expectations evolve from driving metrics, to driving projects, to driving business outcomes, and ultimately to shaping organizational strategy.

Assistant Manager: Executes with excellence and drives operational metrics.

Manager: Owns metrics, drives automation, and creates scalable ways of working.

Senior Manager: Leads cross-functional initiatives, drives business outcomes, and confidently engages senior leadership stakeholders.

Associate Director: Builds organizations, shapes strategy, influences CXO decisions, and owns enterprise-level outcomes.